It is used to unlock and lock the car, and authorizes engine start-up. Charge and trip statistics round out the offer.Īudi has digitalized the conventional vehicle key and transferred it to the user’s smartphone in the form of the Audi connect key. They can also activate the charging process and climate control remotely – including at specific times with user-configured timers. With Audi e-tron models, owners can call up the charge status and electric range in the myAudi app. The app can also be used to conveniently program the optional auxiliary heating function.
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The status report includes information about the opened/closed state of windows and unlocked/locked state of doors, remaining range, fuel level and oil level, which the customer can have displayed on his smartphone. Examples are locking and unlocking the car, checking where the car is parked and calling up the vehicle status. The second part of the packages comprises the remote services, which can be controlled via an app. The service partner can then contact the customer to schedule an appointment. The vehicle’s Audi service request function sends service-relevant data to the workshop specified by the customer in the myAudi portal two weeks prior to scheduled maintenance.
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This connects them to the Audi Service Center, and the location and relevant car status data are transmitted.
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The driver or front passenger can also trigger online roadside assistance manually by pushing a button in the roof module. Because the emergency call module has its own power source, it can establish a voice connection even if the car’s electrical system has failed. The driver or front passenger can also activate the emergency call manually using a switch in the roof module. If the accident victims are not responsive, an ambulance will be dispatched to the scene of the accident. A specially trained service employee will ask for additional details regarding the severity of the accident so that optimal assistance measures can be initiated without delay.
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It establishes a voice and data connection with the Emergency Call Center and supplies important data such as GPS coordinates, direction of travel and number of occupants. In the event of a serious accident, such as one that has activated the airbag, the car independently initiates an emergency call. The first cluster comprises emergency call, online roadside assistance and Audi service request. The services of Audi connect safety & service are organized into two parts.